Salon Policies
Late Arrivals
Scheduled appointments have a 10 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be late, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 10 minutes late, we reserve the right to refuse partial or complete services.
Refunds
All sales are final and we do not offer refunds on any services or products. We are committed to delivering high-quality nail care and customer satisfaction, but due to the nature of our work and hygiene standards, we cannot accept returns or issue refunds. If you experience any issues with a service, please notify us within 48 hours and we will do our best to address your concerns with a courtesy fix or adjustment at our discretion. Gift cards and deposits are also non-refundable.
Cancellations
Your appointments are very important to our team of professionals. We ask that if you must cancel or reschedule your appointment, you give at least 24 hours notice so that we have the opportunity to offer your reserved time to another client on our waitlist. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.
We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you will be charged a cancellation fee of 100% of the cost of your service.
Gift Cards/Gift Certificates
No cash advances:
You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
Validity and expiry of Gift Cards:
We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.
Lost or stolen Gift Cards:
Treat your Gift Card like cash. Lost or stolen cards cannot be replaced or refunded.
Tipping
Though tipping is not not required, our technicians GREATLY appreciate them! If you are happy with your service, tips can be accepted via CASH. We DO NOT accept tips on debit/credit cards.
We Reserve the Right to Refuse Service To:
- Anyone with a nail condition we suspect may be contagious.
- Anyone with open or infected wounds on the treatment area.
- Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service.
- Anyone more than 10 minutes late for an appointment.
- Anyone demonstrating inappropriate behavior to our staff and other customers